ZGC Policies and Procedures:
Credit, Return and Privacy

Credit Policy
Repair Request Form
Leasing Options
Return Policy
Privacy Policy

Credit Policy

ZGC accepts Discover, Visa, Master Card, American Express, Pay Pal and Bank Wire Transfers. No CODs.

Note for Credit Card users: WE WILL ONLY SHIP TO THE BILLING ADDRESS OF THE CREDIT CARD.

Certified checks, Personal checks, Money Orders or other financial instruments will be held until cleared before shipment of goods. This may delay shipment 2 to 4 weeks.

We will be happy to consider extending credit terms to the following:

Fortune 500 Companies
Government Agencies
State University System and other Public Schools
Companies or Individuals whose positive credit references include entities with whom ZGC has an established business relationship.

All other customers: We require (1) Credit Application in PDF Format to print out, complete, and fax to “Attention: Eggy” at ZGC, fax number 973-335-4560. (2) Payment in full is required for the initial order.

Repair Request Form

We are providing you with a Repair Request Form to fill out and email to us ahead of your shipment to repair@zgc.com. Just fill it out on line and then click the "submit by email" button at the bottom of the form. Include a copy of your form with your shipment.

Leasing Options
We are pleased to recommend the following leasing companies based on our customer's positive experiences:

Mark Meltzer, North American Funding Corp., 800-700-2616. NAFC Credit Application
Larry Shultz, First Option Capital, 800-603-3945 ext 229 http://www.firstoptioncapital.com/img/apply/Apply_Now_FirstOption.pdf
Alex Cruise, Coastal Leasing, 954-486-4343 x211
Matt Beaty, Crest Capital, 800-245-1213 x188 mbeaty@crestcapital.com

Return Policy

Prosumer Items
1. Items must be returned
2. Call ZGC and obtain an Authorized Return Number.
3. Pack the item securely in the item’s original packaging. Any software included with the product must be unopened and any warranty cards must be blank.
4. Put the Authorized Return Number on or in the shipping box.
5. Ship by traceable method only (examples: UPS, FedEx).

Special Order Items
The purchase price of special order items are refundable only if returned to ZGC with an Authorized Return Number within 5 days of purchase. Special order items are subject to a restocking fee.

Defective Items
Defective items may be repaired or exchanged for the same or manufacturer's equivalent model, at the manufacturer's descretion. Depending on the product in question, you may need to contact the manufacturer directly due to their warranty. If needed, we are happy to help you with the process. Our goal is to get you up and running as quickly as possible!

Simple But Worth Saying
When you receive a shipment from us, check the box and the product when it arrives. If you see obvious damage, you may want to refuse the delivery, otherwise it could affect your claim against the carrier later.

Even if the shipping box looks okay, open it without delay to be absolutely sure that nothing was damaged in shipment. If it was damaged, call us right away. Also, you want to be sure that any warranty items are in good working order right out of the manufacturer's packaging. If you wait too long before turning on that Canon or JVC camera for the first time it tends to look like damage instead of a manufacturer's defect and we want to be sure you've got a piece of equipment in good working order, ready for action by your production deadline.

Privacy Policy

ZGC, Inc. recognizes the importance its customers place on privacy issues. We do not share, give or sell our customers’ personal (name, address, phone, credit, etc.) information with any outside organizations. Any information you give us will only be used by ZGC to complete a sales transaction with you and to periodically inform you of ZGC product information that we think would interest you. Our customers’ personal contact information is protected on a secure server. ZGC does not use cookies.

ZGC Policies and Procedures:Credit, Return and Privacy

ZGC Policies and Procedures:
Credit, Return and Privacy